FAQ
Rooms
Do children pay for lodging?
Niños menores de 8 años no tienen costo adicional. A partir de los 8 años, el huésped será considerado adulto y se aplicará el cargo correspondiente al momento del check-in.
Are there rooms for guests with disabilities?
Yes, we have accessible rooms. For more information, please inquire at the front desk.
What are the room service hours?
Room service is available from 7:15 AM to 9:30 PM
Is smoking allowed inside the rooms?
By official regulation, smoking is not permitted inside the rooms or anywhere on hotel premises.
Are pets allowed?
Only service dogs are permitted, and they must wear their official identification at all times within the hotel premises.
Is there a hairdryer?
Some rooms have a hairdryer; if you need one, you can request it at the front desk.
Is there a safe?
Some rooms come with a safe; if you need to store valuables, please ask at the front desk.
Is there an iron available?
If you need an iron, you can request one at the front desk.
Experiences
How far is the hotel from downtown Puebla?
Hotel Panamerican is located 5 minutes or 2 km by car from Puebla’s Historic Center (Zócalo).
How far is the hotel from the bus terminals?
Hotel Panamerican to CAPU: 4.7 km
https://maps.app.goo.gl/daDNpeBbN8cTXmm59
Hotel Panamerican to Paseo Destino: 7.7 km
https://maps.app.goo.gl/CoyKAUn1pAcE7KS66
How far is the hotel from Puebla International Airport?
Hotel Panamerican is located 31.5 km from Puebla International Airport, which is situated in the municipality of Huejotzingo.
https://maps.app.goo.gl/W6XQrfE3ByJG1yX68
Does the hotel offer a ticket booth for tourist activities?
Tickets for tourist activities must be purchased directly at the place of interest.
Is taxi service available?
We do not offer taxi service.
Services
What payment methods does the hotel accept?
Credit or debit cards, cash, bank deposits, and interbank transfers.Â
What time is check-in and check-out?
Check-in time is at 3:00 PM.
Check-out time is at 12:00 PM.
How can I request an invoice?
You can request your invoice directly at the hotel by providing your tax information at check-in. Alternatively, you can send your tax details to: hpanam_ventas@hotmail.com
What is the minimum age to make a reservation?
Guests must be of legal age (18 years or older).
Is there a free for parking?
Parking is free of charge, but subject to availability.
Is smoking allowed in the hotel?
By official regulation, smoking is not permitted in public areas.
What are the restaurant hours?
Monday to Friday: 7:30 AM – 9:30 PM
Saturdays: 12:00 PM – 9:30 PM
Sundays: 12:00 PM – 2:30 PM